Employee Engagement And Employee Satisfaction

In other words employee engagement drives customer satisfaction. It s related to employee satisfaction in the same way love and happiness are related. Satisfaction and engagement are outcomes of the employee experience.

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Employee satisfaction and employee engagement are similar concepts on the surface and many people use these terms interchangeably.

Employee engagement and employee satisfaction.

While the terms employee engagement and employee satisfaction may sound sort of like the same thing they are actually quite different. If employee satisfaction is the feeling of contentment that an employee gets out of a job employee engagement might be most easily expressed as what motivates an employee to put effort into their job. The importance of knowing the difference between satisfaction and engagement is critical for an organization to make strategic decisions to create a culture of engagement. Employee satisfaction is the foundation upon which employee engagement can grow and thrive.

Both are feelings often coexistent and causally connected but while happiness and satisfaction are internal love and engagement involve a relationship. Employee satisfaction covers the basic concerns and needs of employees. Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. What ultimately drives satisfaction and its more powerful cousin engagement is the employee experience that an organization s leaders have either designed and built or haphazardly accepted along the way.

Yes employers should try to make sure their workers are both engaged with their jobs and satisfied with their work. Employee satisfaction is the minimum entry fee that needs to be met in order for an employee to be fully engaged. Organizations with genuinely engaged employees have higher retention productivity customer satisfaction innovation and quality. They also require less training time experience less illness and have fewer accidents.

Richard branson says take care of your employees and they will take care of your customers. Employee engagement and job satisfaction both deserve equal attention if you are to maximize your workforce s potential and enable the growth of your organization. Read our primer to know about the difference between employee engagement and job satisfaction as well as how they are intrinsically related. Download your employee experience survey sample.

It is a good starting point but it usually stops short of what really matters.

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